Error

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juampi112

Recién llegado

09-jun-2013, 12:59

el lol nunca se me actualizo de norteamerica al server de aca... y ahora quiero eliminarlo para descargarlo de nuevo y cuando intento desinstalar, me salta este error:
Error Code: -5005 : 0x80070002
Error Information:
>Kernel\KernelMedia.cpp (95)
>SetupNew\setup.cpp (817)
PAPP:League of Legends
PVENDOR:Riot Games (http://www.RiotGames.com)
PGUID:92606477-9366-4D3B-8AE3-6BE4B29727AB
$18.0.329
@Windows 7 / Server 2008 R2 Service Pack 1 (7601)
IE Version: 9.10.9200.16576

alguien tiene idea de como solucionarlo?


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AstrAnime

Asesino de Minions

09-jun-2013, 02:44

Busque por internet y encontré esto

Quote:
Riots responce

DavieB, Jan 30 20:37 (PST):

Greetings Jordan,

The most likely resolution to this problem is to re-download and reinstall the game using the following guide. Errors like this often occur from a corrupt installation of the game.

Because the previous reinstall attempt didn't work I strongly suggest preforming a clean reinstall. To do this you will need a program called ccleaner (free: http://www.piriform.com/ccleaner). Once you have finished the uninstall, use ccleaner to clean out your registry. When you have finished scanning and cleaning your registry you'll need to run the registry fixer I have included with this message. You will only need the .reg file, however many email providers will prevent the transfer of these type of files so I have also included it in a zip archive. Finally, go into the install directory (most likely c:\ and remove any files/folders from Riot/LoL that may have been missed.

Once you have completed these steps please follow this guide carefully.
Reinstalling LoL Guide: http://support.leagueoflegends.com/entries/234176

There a few things in particular you should be careful:
1) You are installing to this directory(it is the default one): C:\Riot Games\League of Legends\
2) You are performing the optional step of removing Adobe Air.
3) You have acquired all available windows updates: http://www.update.microsoft.com

If you continue to have issues with League of Legends don't hesitate to contact me again.
Please include your patcher logs in the response. There are two and they are located here:
C:\Riot Games\League of Legends\RADS\rads_lol_launcher.log
C:\Riot Games\League of Legends\RADS\rads_user_kernel.log

Best regards,
DavieB

Attachment(s)
UninstallFix.reg
UninstallFix.zip
Por si no sabes ingles dice que que es probable que la solución sea volver a descargar el instalador y seguir una serie de pasos para la instalación correcta.
Recomienda usar ccleaner(Es un programa que limpia los archivos de registro y obsoletos) para corregir los problemas de la desinstalacion incorrecta, limpiando el registro.

Luego debes utilizar este programa UninstallFix.zip

Anda al directorio donde estaba instalado y remove todos los archivos relacionados con riot o lol que puedan haber quedado.

Finalmente debes seguir esta "guia para la correcta reinstalación"

En general los pasos con los que debes tener cuidado son:
1- Fijar el directorio de instalación en: C:\Riot Games\League of Legends\
2- Desinstalación opcional de adove air
3- Chekear las actualizaciones de windows

Si seguís teniendo problemas comunícate desde este link - Envio solicitud al Soporte
explicando tu problema y que ya seguiste estos pasos, de ser posible adjuntar estos archivos
C:\Riot Games\League of Legends\RADS\rads_lol_launcher.log
C:\Riot Games\League of Legends\RADS\rads_user_kernel.log



Ojala ayude, suerte =D